Frequently Asked Questions

[vc_row][vc_column][vc_tta_accordion style=”flat” shape=”square” color=”white” active_section=”1″][vc_tta_section title=”How much are the delivery charges?” tab_id=”deliveries”][vc_column_text]Delivery charge is based on the weight of the item[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long do deliveries take?” tab_id=”how-long”][vc_column_text]Delivery takes 7 to 10 working days after placing order and making payment. If you order something that is out of stock on pre-order then you will be advised when placing the order how long the waiting period will be. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Where do you deliver?” tab_id=”where”][vc_column_text]We deliver in South Africa only.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What type of payment options do I have?” tab_id=”payments”][vc_column_text]You can pay safely and securely with Credit Card/Debit Card or EFT, our site has built in 3D Secure and PayFast certified.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is 3D Secure?” tab_id=”3dsecure”][vc_column_text]3D Secure is a unique feature for online security, once you purchase with your card on our website you will receive an OTP (One Time Pin) on your cell phone to confirm a code.[/vc_column_text][/vc_tta_section][vc_tta_section title=”EFT payment?” tab_id=”eft”][vc_column_text]You will receive an e-mail from Rosieres with your reference number and our banking details. Products will only be released once funds have been cleared.

Banking Details:
Shop Rosieres, Standard Bank, Fourways Crossing, Acc No. 023329572, Current Account[/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I do if my product is faulty?” tab_id=”faulty”][vc_column_text]Users with faulty products should contact our support center on support@shoprosieres.co.za. KG +27 61 463 5826, email: candy-sa@candy.ae, ksithole@candy.ae

Faulty products will need to be collected and tested before any refunds can be considered.

All products need to be assessed before any credits can be issued. To book an assessment, kindly contact our after sales agents Mastercare candy@mastercare.co.za or 087 803 9800.

Upon receiving any of your newly Rosieres products always make sure to take a photo of the product in its original packing before opening. Keep this image as reference should you require to submit any claims related to physical damage. Without this image, we cannot process claims related to physical damage.

For damaged units, you are required to send the photo of the product and the product in its original packaging before sending the product back via a Courier. Any physical damage to your new product needs to be reported within 24hours of receiving your product. No physical damage claims can occur after 24hours of your delivery.

Should a unit be transported out of the South African borders, the warranty on the unit is void and will no longer apply.

For returns the original Packaging required, 30% Handling fee for unused open box returns.

For refunds a Proof of Purchase Receipt is needed.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does refunds take?” tab_id=”refunds”][vc_column_text]Refunds take 5-7 working days.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long are the warranty’s?” tab_id=”warranty”][vc_column_text]3 Year warranty applies to the following Rosieres categories and products:

• All Rosieres Ovens
• All Rosieres Hobs
• All Rosieres Hoods

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